Privacy Policy

Effective Date: 16 October 2026

Operating Entity: YHH Pty Ltd (ACN 700 927 000) trading as Your Home Hunter

Website: www.yourhomehunter.com.au

Introduction and Purpose

YHH Pty Ltd trading as Your Home Hunter (“we”, “us”, or “our”) provides renters’ advocacy, property search, video walkthrough inspection, and tenancy consulting services across Australia.

We respect your privacy and are committed to protecting personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what information we collect, how we handle and protect it, who we disclose it to, and your rights regarding your personal records.

Contact Details & Privacy Officer

If you have questions about this policy, wish to request access to or correction of your information, or want to make a complaint, please contact:

Entity: YHH Pty Ltd trading as Your Home Hunter
Privacy Officer Email: info@yourhomehunter.com.au
Telephone: 1800 666 944
Postal Address: PO Box 179, Ringwood East, Vic 3135, Australia
Registered Office: C/- Judge Accountants, Suite 2, Level 3, 50 Belmore Street, Penrith NSW 2750

Personal Information We Collect

Because we advocate for tenants and submit rental applications on their behalf, we collect personal and sensitive information directly from clients, including:

  • Identity Documentation: Full legal names, dates of birth, residential addresses, contact telephone numbers, email addresses, emergency contacts, and copies of government-issued identity documents (passports, driver licences, citizenship records).

  • Financial & Employment Records: Payslips, employment agreements, accountant verification letters, proof of funds, and bank statements showing living allowances.

  • Tenancy Background: Rental ledgers, past landlord or agent reference contacts, personal and professional character references, pet profiles, and detailed housing criteria.

  • Payment Details: Direct debit and credit card details collected via our PCI-compliant payment gateway (Square and Pinch Payments) and banking channels (National Australia Bank). We do not store full credit card numbers on our internal servers.

  • Website & Technical Data: IP addresses, browser types, device identifiers, and site usage data collected through Squarespace and Google Analytics.

How We Collect Information

We collect personal information primarily directly from you when you:

  • Complete our online inquiry, contact, or Wish List forms (via Zoho Forms or Squarespace).

  • Sign our Client Service Agreement.

  • Transmit identity, financial, and employment records via email, file sharing, or form upload.

  • Communicate with our advocates and inspectors by email, phone, or instant messaging.

Why We Collect and How We Use Your Information

We collect, hold, and use your information exclusively to:

  • Assess your property search brief, criteria, and budget.

  • Inspect properties and deliver detailed video walkthrough reports.

  • Prepare, complete, and submit competitive residential tenancy applications on your behalf.

  • Advocate with real estate agents, property managers, and private landlords.

  • Review lease documents and tenancy agreements.

  • Invoice and process service fees.

Disclosures to Third Parties & Rental Portals

To deliver our advocacy services, we disclose your documentation to third parties strictly on your instructions:

  • Real Estate Agents & Landlords: We provide tenancy applications, identity documents, financial verifications, and references directly to prospective agents and property owners.

  • Online Tenancy Application Portals: Many Australian leasing agencies mandate application lodgement through third-party platforms, including 2Apply, Snug, Ignite (realestate.com.au), and TenantApp. When we submit an application for you, your data is processed through those platforms subject to their independent privacy policies and terms of service. Note: We cannot control or alter data retention and destruction schedules operated independently by these external portals.

  • Operational Cloud Suppliers: We use secure software platforms to operate our business, including Google Workspace, Zoho CRM / Forms, Xero, and Stripe payments.

  • Legal Requirements: Where required or authorised by Australian law, court order, or regulatory body.

Overseas Disclosures & International Clients

Our business operates within Australia. However:

  • Cloud Infrastructure: Cloud platforms we use (such as Google Workspace and Zoho) may store or replicate data across secure data centres located overseas, including in the United States.

  • Inbound Relocations: We routinely represent expatriates and international clients relocating to Australia. By engaging our services and submitting your application documents from outside Australia, you consent to the cross-border transfer, storage, and processing of your personal data within Australia to enable the sourcing and securing of an Australian rental property.

Data Retention, Storage, and Secure Destruction

  • Application & Verification Documents: Highly sensitive identification documents (passports, driver licences), bank statements, and payslips held directly on our internal storage are permanently deleted or de-identified within thirty (30) days after placement, completion, or formal termination of your service agreement.

  • Statutory Records: Executed agreements, tax invoices, and accounting records are maintained for five (5) to seven (7) years as required under the Corporations Act 2001 (Cth) and Australian taxation legislation.

  • Security Controls: We implement TLS/HTTPS encryption on web forms, role-based access control, and multi-factor authentication (MFA) across our digital workspaces to protect data from loss, misuse, or unauthorised access.

Website Cookies and Analytics

Our website uses cookies and tracking technologies:

  • Strictly Necessary Cookies: Essential for page navigation, security, and the technical operation of our Squarespace hosting platform.

  • Performance & Analytics Cookies: Deployed via Google Analytics and Google Tag Manager to assess site usage, visitor volume, and interaction trends. These cookies collect anonymised diagnostic and traffic data.

You can disable or delete cookies at any time via your browser settings.

Access, Corrections, and Complaints

Access and Correction: You may request access to the personal information we hold about you or ask us to correct inaccurate, outdated, or incomplete records (in line with APPs 12 and 13) by emailing info@yourhomehunter.com.au. We will respond within thirty (30) days without charging a fee for lodging the request.

Internal Complaints Process: If you have concerns about how we have handled your personal information:

  1. Submit your complaint in writing to info@yourhomehunter.com.au.

  2. We will confirm receipt within five (5) business days and conduct an internal review.

  3. We will provide a formal written resolution within thirty (30) calendar days.

External Escalation (OAIC): If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

Updates to this Policy

We may revise this Privacy Policy periodically to reflect operational, commercial, or regulatory changes. The latest version will always be published on our website with the corresponding Effective Date.